The Healthy Horse Company provides products and services to you subject to the following conditions. If you visit and use our online shop, you accept these conditions. Please read them carefully.
All information on this website is for information purposes only. Diagnosis and treatment of any condition or disease should always be obtained from a qualified veterinarian. If you have any concerns about your horse’s health, you should always consult your veterinarian immediately. No responsibility can be accepted for any practical application of the information provided on this website or the use of any products purchased from The Healthy Horse Company®.
The Healthy Horse Company® and its affiliates attempt to be as accurate as possible. The Healthy Horse Company does not warrant that product descriptions and other content of this site are accurate, complete, reliable, current, or error-free.
INTELLECUAL PROPERTY, TRADE MARKS AND COPYRIGHT
All content included on this site, such as The Healthy Horse Company® name, text, graphics, logos, button icons, images, are the property of The Healthy Horse Company®, are registered with the Intellectual Property Office of the UK and protected by international copyright laws.
SHIPPING, REFUNDS, FAULTY GOODS AND CANCELLATIONS
The Healthy Horse Company utilises a variety of postal solutions/couriers, and endeavour to dispatch all items ordered on the same or next working day. Orders received after 12 noon may be dispatched the next working day, even if you have paid a premium for a quicker delivery.
The Healthy Horse Company can not accept returns of opened items.
We can not be held responsible for delays in transit of orders as this is outside of our control. It is the customer’s responsibility to ensure that full name, address, postcode, mobile phone and email details are recorded accurately at the Checkout. We can not be held responsible for delays in delivery of parcels due to inaccurate address details being provided to us, however we will do our best to help sort the matter out. Parcels that have been returned to us because a customer has failed to re-arrange delivery or collect from a courier/postal collection point will incur a futher shipping charge in order for us to re-send the order.
If you receive a faulty or damaged item please inform us immediately by email on: firstname.lastname@example.org and provide us with photographic evidence of the damage. We may arrange to have the parcel collected from you and returned to us. We will either send you a replacement or an alternative item.
If you wish to cancel an order after the order has been received or dispatched by us, please return the items to us in an unopened and re-saleable condition. The cost of the return is the customer’s responsibility. Once the item has been received by us, we will then refund to you the cost of the products minus the initial shipping cost of sending the item to you. We reserve the right to charge an administration fee of £3.00 per cancelled order (this applies to all products, feed plans and analysis services).
If you have any concerns or queries, we are happy to discuss these with you. Contact us for assistance.