Effective date: 1st October 2020
The Healthy Horse Company ® (“us”, “we”, or “our”), trading from Fircrest, Marshborough Road, Woodnesborough, Sandwich, Kent, CT13 0PE, provides Equestrian Health services and operates the thehealthyhorsecompany.co.uk website collectively referred to as the “Service”.
This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.
We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.
Personal Data means data about a living individual who can be identified by that data (or in combination with other information either in our possession or likely to come into our possession).
Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Cookies are small pieces of data stored on a User’s device.
Data Controller means a person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed.
Data Processor (or Service Providers)
Data Processor (or Service Provider) means any person (other than an employee of the Data Controller) who processes the data on behalf of the Data Controller.
We may use the services of various Service Providers in order to process your data more effectively.
Data Subject is any living individual who is the subject of Personal Data.
The User is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.
Information Collection and Use
We collect several different types of information for various purposes to provide and improve our Service to you.
Types of Data Collected
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
- Email address
- First name and last name
- Phone number
- Website Usage Data
- Business Name
- Position within Business
If you have given us consent to do so, we may use your Personal Data to contact you with marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.
We may also collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s IP address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
We use Google Analytics to track the activity on our Service and hold certain information. Full details are below.
Use of Data
The Healthy Horse Company uses the collected data for various purposes:
- To provide and maintain our Service
- To notify you about changes to our Service
- To allow you to participate in interactive features of our Service when you choose to do so
- To provide customer support
- To gather analysis or valuable information so that we can improve our Service
- To monitor the usage of our Service
- To detect, prevent and address technical issues
- To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information
How long we keep your personal information
We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed. If your information is used for marketing purposes it will be kept until you notify us that you no longer wish to receive this information.
Retention of Data
Transfer Of Data
Disclosure Of Data
Disclosure for Law Enforcement
Under certain circumstances, The Healthy Horse Company may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
The Healthy Horse Company may disclose your Personal Data in the good faith belief that such action is necessary to:
- To comply with a legal obligation
- To protect and defend the rights or property of The Healthy Horse Company
- To prevent or investigate possible wrongdoing in connection with the Service
- To protect the personal safety of users of the Service or the public
- To protect against legal liability
Security Of Data
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
What are your rights?
We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
If you are would like to change your Personal Data, please contact us to make the required changes.
If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us. You have the right:
- To access and receive a copy of the Personal Data we hold about you
- To rectify any Personal Data held about you that is inaccurate
- To request the deletion of Personal Data held about you
- You have the right to data portability for the information you provide to The Healthy Horse Company; you can request a copy of your Personal Data in a commonly used electronic format so that you can manage and move it.
- You have the right, at any time, to object to us using your personal information
Please note that we will ask you to verify your identity before responding to such requests.
If you are not satisfied with our response or believe we are not processing your personal data in accordance with the law you can complain to the Information Commissioner’s Office (ICO) in the UK by calling 0303 123 1113.
We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
We use the following Service Providers to process and deliver your orders.
We use the following Service Providers to distribute regular marketing emails, where you have consented to receiving them.
If you sign up to receive marketing communication, which is administered through Mailchimp, we will store some of your information, including your email address, name and IP address and certain information about the links you click within the emails we send you, on a Mailchimp server. Neither we nor Mailchimp will ever sell your email address or share it with any other party, unless we are legally compelled to do so. If you contact Mailchimp directly, Mailchimp may contact you directly; otherwise, Mailchimp will never contact you. Only authorized Mailchimp employees have access to our subscriber list. You are always free to unsubscribe from our any marketing communication, but as long as you are registered with The Healthy Horse Company we may use Mailchimp to send you information.
We may use third-party Service Providers to monitor and analyze the use of our Service.
For more information on the privacy practices of Google, please visit the Google’s Privacy & Terms web page: policies.google.com/privacy
Customer Reviews & Feedback
We use Trustpilot to invite customers to review our products and services.
For a quick guide to your privacy on Trustpilot, please see this guide: Trustpilot’s quick guide to GDPR & privacy for reviewers.
For more information on what data Trust Pilot collects, please visit their privacy and terms page: Privacy Terms.
We use the below Service Provider to host our website and/or to provide IT consultancy services.
We may, from time to time, ask mtstudios to process our customer data in pursuit of our commercial interests. mtstudios are subject to an agreement of confidentiality and are not authorised to share our data under any circumstances. Only authorized mtstudios employees have access to our customer data.
Links To Other Sites
Our Service does not address anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we will remove that information from our servers.